integration n. 1.结合;综合;一体化。 2.【心理学】整合(作用)。 3.【数学】积分(法) (opp. differentiation)。 4.【经济学】(产业的)集中。 5.〔美国〕取消种族隔离;给以种族上的平等待遇。 integration by parts 【数学】部分积分法。
telephone n. 电话(机)。 a dial telephone 自动电话。 a public telephone 公用电话。 a telephone booth [box] (公用)电话亭。 a telephone directory [book] 电话用户号码簿。 a telephone operator 话务员。 a telephone receiver (电话)听筒。 a telephone set 电话机。 a telephone subscriber 电话用户。 a telephone transmitter (电话)话筒。 speak to sb. over the telephone 和某人通电话。 You are wanted on the telephone. 请你去接电话。 by telephone 用电话。 call (sb.) on the telephone 给(某人)打电话。 call sb. to the telephone 叫某人听电话。 talk on [over] the telephone 打电话,通电话。 vt. 打电话给某人,把某事用电话通知某人。 vi. 给某人打电话 (to)。 telephone the secretary 打电话给秘书。 telephone a message to sb. 打电话给某人告诉他一项消息。 He telephoned that he would come in the afternoon. 他打电话来说他下午来。
For winning the war, the enterprise must take advantage of information technology ? the call center based cti ( computer telephone integration ) to improve the service quality 为此,企业借助于信息化技术的应用,利用基于cti(computertelephoneintegration)技术的呼叫中心来改善服务成为了迫切需要。
In this paper, the author studies computer telephone integration and call center technology at first, analyzes the unicall integration platform, and then presents a detailed voice query system design and implementation solution which adopt the pc and voice card on the unicall platform 论文首先研究了计算机电话集成技术cti和其上的呼叫中心,分析了unicall综合平台,然后在该综合平台上采用pc语音板卡的技术方案实现了语音查询系统。
Being the nucleus of the new type call center, cti ( computer telephone integration ) merges two system of telephone and computer together . for its " takeing advantage of computer and telephone, and mergeing voice and data . it improves the exchangeing ability . calling efficiency, and the call center service cti(computertelephoneintegration)技术是新型呼叫中心的核心技术,cti技术将电话系统和计算机相融合,它结合了计算机技术与电话技术的优势,把语音和数据服务融合在一起,提高了呼叫中心的交互性和接入效率,从而提高了呼叫中心的服务质量。